SHIPPING + RETURN POLICY

RETURN POLICY

Kiss & Tell Hair Co extensions are final sale. There is no refunds are exchanges once the merchandise leaves our store. We do not offer refunds on any hair extensions purchases. Please contact us within 3 business days after receiving order. 

SHIPPING POLICY

At Kiss & Tell Hair co , we strive to provide you with a seamless and luxurious shopping experience in store & online .

Please review our comprehensive shipping policy below to ensure clarity and satisfaction with your order.

PROCESSING TIMES
Please allow 5-7 business days for your order to process.
Updates will not be sent until this processing period is complete.

Please Note: If a sale is currently running, please allow 7–10 business days for your order to be processed and shipped. Due to the increased volume of orders during our sales, processing times may be longer than usual.

No Weekend/Holiday Processing:
Orders are not processed over the weekend or during national holidays.

Only if your order goes beyond the listed timeframe, please don’t hesitate to contact us at info@kissandtellhairco.com
You will receive your tracking number via email once this processing period is complete.
Shipping time selected at checkout does not override the processing time.

DOMESTIC SHIPPING
Carrier: All orders within the US are shipped via USPS with signature confirmation. 
Delivery Times: Ground Advantage delivery takes approximately 2-5 business days after processing. Priority delivery takes 1-2 business days after processing.

INTERNATIONAL SHIPPING
Carrier: International orders are shipped via FedEx / UPS
Delivery Times: Approximately 2-3 business days.
Tariffs and Duties: International shipping costs do not cover tariffs or duties imposed by your home country. Customers are responsible for paying said duties or tariffs. Please consider this before placing an order.

PACKAGE PROTECTION RESPONSIBILITY 
Once your package is in the hands of USPS ,
FedEx , UPS or DHL, Kiss & Tell Hair Co is no longer responsible for its handling. In the rare event your package is lost, stolen, or damaged, we recommend contacting your local carrier to resolve the issue or call us to assist with matter.

For added peace of mind, we automatically include Route Protection at checkout. This service ensures full coverage in case of loss, theft, or damage. If you choose to opt out of Route Protection, please note that you will not be eligible for a refund or replacement should any issues occur during transit. 
Customers who opt out of Route Protection will also be required to sign for their package upon delivery to help prevent loss or theft.

SHIPPING ADDRESS ACCURACY
Please verify that your shipping address is correct before completing your order. Kiss & Tell Hair Co is not responsible for packages delivered to incorrect addresses due to customer error. You may pay shipping cost to have package sent.

RETURNED PACKAGES
Packages returned due to an incorrect, incomplete, or undeliverable shipping address provided by the customer, refusal of delivery, or failure to claim the package are subject to a returned package processing fee. Customers are responsible for the cost of a new shipping label plus a $10 processing fee for domestic orders or a $50 processing fee for international orders before the order can be resent.
Orders will be held for up to 30 days after being returned to us while awaiting payment of the applicable reshipping fees. If payment is not received within that timeframe, the order will be considered abandoned and no refund, replacement, or store credit will be issued.

IMPORTANT NOTES
Policy Agreement: By placing an order on our website, you agree to the terms listed in our policies.
Experience the luxury you deserve with Kiss & Tell Hair Co. We can’t wait to see you Slay